FAQs

Q? COURSE ALTERATION FEES

A.

When you book onto our courses you accept our terms and conditions, please be aware there are fees involved if you cancel or alter your original booking.

Q? CAN I ENROL IF I AM IN AUSTRALIA ON A STUDENT VISA?

A.

Yes. Firstaid2go and our RTO #6729 are CRICOS registered

Q? I HAVE A FEVER, RESPIRATORY PROBLEMS, SHORTNESS OF BREATH, A COUGH AND SORE THROAT. SHOULD I COME TO CLASS?

A.

No. Please defer enrolment until you are well.

Q? I HAVE BEEN IN CONTACT WITH SOMEONE WHO IS CURRENTLY SUFFERING WITH THE CORONAVIRUS. SHOULD I ENROL?

A.

No. You should contact your local public health unit or call health direct on 1800 022 222 and defer your enrolment with Firstaid2go

Q? WHO IS THE RTO (REGISTERED TRAINING ORGANISATION) ISSUING MY CERTIFICATE

A.

Training delivered by PADI Asia Pacific Pty Ltd,
RTO # 6729 – www.padirto.com

Q? I NEED TO BOOK INTO A FIRST AID COURSE, WHAT DO I DO?

A.

Excellent, you can call us, (0412 160 067) or simply go online www.firstaid2go.com.au/first-aid-courses and follow the links for the course of your choice.

Q? HOW DO I KNOW THIS COURSE IS RIGHT FOR MY INDUSTRY?

A.

Provide First Aid HLTAID011 (previously known as Apply First Aid or Senior First Aid) and Provide CPR HLTAID009 courses are nationally recognized and required by some industries. Our courses are Nationally accredited and appropriate for the following workplaces and professions.
Workplace first aider – It is recommended that access to first aid personnel is available wherever there are more than 25 persons at a workplace, regardless of whether or not those persons are employees (e.g. schools).
Work Health and Safety Regulation 2011 sets out specific first aid requirements for certain types of workplaces. However, every workplace has a legal responsibility for ensuring adequate first aid provisions.
Personal Trainers – Fitness Australia require a current First Aid and CPR certificate as a condition of registration.
Childcare workers – Provide First Aid HLTAID011 and Provide CPR HLTAID009 are approved qualifications by the Australian Children’s Education and Care Quality Authority (ACECQA).
Teachers and Teacher Aides – Teacher Aides are required to hold a current first aid certificate as a prerequisite to advancement. Under the workplace first aider recommendations, all teachers should hold a current First Aid certificate.
Anyone and everyone that just wants to know what to do in an emergency – family, friends, workplaces, parents, volunteer groups, clubs and organizations’

Q? REPLACEMENT CERTIFICATES

A.

Please contact our RTO administration to organise your replacement.

rto@padi.com.au

All participants leave with a Hard copy certificate on the day of their course. We also supply a digital copy to the email account supplied on their/your registration form completed on the day of the course.

In align with the Australian Quality Training Framework (AQTF) Replacement Certificates can only be issued under the guidelines by the issuing RTO – our certificates are all issued by Registered Training Organisation PADI RTO#6729.

Please note as per legislation RTO (Registered Training Organisations) can take up to 28 day to issue a replacement certificate and they will advise the course participant of the fee and identification process required to issue a digital replacement certificate.

We require an email request from the course participant, we will then forward their email request to RTO administration for action.Certificates and information cannot be given to a third party.

AQTF Extract:
2.5.8 The issuing organisation is responsible for authentication and verification of a student’s statement of attainment. The issuing organisation is responsible for ensuring that it has in place mechanisms to reduce fraudulent reproduction and use of the statements of attainment it issues.

2.5.9 The issuing organisation have a policy that permits the replacement of a statement of attainment. The issuing organisation is responsible for authentication and verification of any replacement certification documentation.

Q? HOW CAN THE ONE DAY COURSE BE THE SAME AS COMPLETING THE TWO DAY COURSE? IS THE QUALIFICATION THE SAME?

A.

Yes, the qualification is exactly the same (HLTAID011) whether offered over two days or one day. Since we introduced the new one day format we have found people to be more confident with the learning outcome. The new format is a vastly improved concise format.

We know your time is valuable so we don’t want to waste your time by spreading things out more than they have to be.

Q? CAN I HAVE THE FIRST AID COURSE CONDUCTED AT MY WORKPLACE?

A.

Yes, we can come to you at a time which suits your workplace. We provide group discounts as well. When we come to you, the training can be tailored specifically to your work environment and includes instruction relating to specific anticipated risks, hazards, & injuries.

Q? IS THERE ANY INTERNET PRE-STUDY OR PRE-COURSE WORKBOOK?

A.

We do offer options on Independent Study, these are clearly defined at time of booking.
All our public courses, individual bookings and most Group Courses the answer is NO, Our professional trainers will progressively assess you on the day of your course using a variety of assessment methods to ensure you are competent for the required skills of the course you have booked.

Please NOTE: If you are a GROUP booking you may have the option of Independent Study there are important guidelines with Terms and Conditions that are mandatory with this option: this will be discussed with the group booking representative at time of booking to ensure this is the best option for your group.

Q? ARE THE NEW PROVIDE FIRST AID HLTAID (HLT07) CODES THE SAME AS COMPLETING THE APPLY FIRST AID AND/OR SENIOR FIRST AID?

A.

Simply YES: In 2021 National Health Training Package HLT07 was updated and Provide First Aid now replaces Applied First Aid and Senior First Aid. All providers came onboard meeting there requirements and started offering these courses by 1/7/2014.
Each participant when all components have been competently completed a Nationally Recognized Statement of Attainment is issued. This accreditation is current for three years, at which time it must be renewed.
The CPR module of the course is current for 12 months requiring annual updates.

Q? ARE THE COURSES THAT FIRSTAID2GO OFFER NATIONALLY ACCREDITED?

A.

Firstaid2go engage individual trainers who personally meet the requirements set by AQTF and the National training standards, and these independent trainers deliver under a partnership agreement with PADI Asia Pacific RTO #6729
Our Courses are based on Australian Resuscitation Council guidelines, and every successful participant is issued with a Nationally Recognised Statement of Attainment.

Q? HOW DO I ENROLL?

A.

We offer a variety of methods of Booking your course:

Online:        www.firstaid2go.com.au
(Secure payment using Credit Card or Paypal)
Phone: 0412 160 067 Monday to Friday 8.00 am to 7pm.

 

Q? CAN I GET A REFUND?

A.

Notification of course cancellation received in writing by Firstaid2go with at least 7 working days’ notice of your booking Date: There will be an administration Fee deducted and balance refunded as per booking.
Notification of course cancellation within less than 7 working days – NO REFUNDS
No refunds will be given for students who fail to notify attendance, arrive late or choose not to complete the course after the course has commenced.

There are no refunds/transfers for bookings for the Special Priced Courses.

Q? WHAT IS THE DIFFERENCE BETWEEN DIFFERENT TRAINING ORGANIZATION AND RTO’S?

A.

Requirement wise NONE: Basically it comes down quality of courses and trainers’ and their ability to deliver the course in a fun but informative manner whilst meeting ASQA and NTS training guidelines.
Firstaid2go and PADI Asia Pacific ensure their trainers are the best and deliver high quality Training as a professional business and as neither are a charity there is a degree of expense involved in doing this.
Our trainers are dedicated first aid instructors and our course fees realistic.
You will enjoy your day and will take away considerable knowledge. PLUS parking is free when you come to us and at the door.

Q? PARKING – WHERE AND HOW MUCH?

A.

Parking is FREE and at the door at our Training locations.

Q? WHO ACCREDITS YOUR COURSES?

A.

Training delivered by PADI Asia Pacific Pty Ltd,
RTO # 6729 – www.padirto.com

Q? HOW LONG IS MY CERTIFICATE VALID?

A.

Industry requirements state that competencies must be reassessed

• CPR at least” every 12 months for CPR
• First Aid units at least” every 3 years
• Low Voltage Rescue at least” every 12 months
• Advanced Resuscitation at least” every 12 months
• Advanced First Aid at least” every 3 years
• Remote First Aid at lease” every 3 years

Q? WHAT COURSE DO I NEED TO DO?

A.

It depends on your workplace requirements, but the standard required for most workplaces is:
HLTAID011 Provide First Aid
This includes
HLTAID009 Provide Cardiopulmonary Resuscitation (CPR)
HLTAID010 Provide Basic Emergency Life Support.

Q? WHAT DO I NEED TO BRING TO THE COURSE?

A.

Please bring a pen and paper for notes. Tea coffee and biscuits are provided for morning tea and afternoon tea when you train at our premises.
You are welcome to bring your own lunch.

Q? WHAT SHOULD I WEAR FOR MY TRAINING?

A.

Wear comfortable, modest clothing as due to skill requirements of most courses you will find yourself spending a considerable amount of time on the floor particularly for cardio-pulmonary Resuscitation (CPR).

Q? WHAT AGE DO I NEED TO BE TO DO A FIRST AID COURSE?

A.

NO Age restriction however we must be able to assess whether child’s and adults LLN – language, literacy and numeracy skills – are sufficient enough that they can undertake a course and we must have Parent/guardian permission.

Q? DO I GET A CERTIFICATE?

A.

YES a certificate is awarded to all successful participants and is nationally recognized.

You can get yours upon completion of your course on the SAME DAY.

All participants are issued a hard copy statement of attainment on the day of their course and a digital copy will be supplied to the email address completed on the registration form completed upon arrival to your course.

As of the 1/1/2015 to receive a certificate on the day of a course all participants must pre-enrol, and ensure their USI – Unique Student Identifier has been supplied and verified.

Q? WHY MUST I PRE-ENROLL?

A.

As of 1/1/2015 all participants in an Nationally recognized course require a USI – Unique Student Identification number – this is issued by a government department – Don’t worry we apply for this for you.
You must complete the required fields on your enrolment for this to be activated:
Students must enroll via an email that we send you, this will enable our RTO to receive your USI that is required on all certificates issued.
The government department will verify that this person – NAME/Identification/Date of Birth in particular all match and if they do we are then authorized to use your USI number.
This will take them to a secured site (for legal reasons) where personal information MUST be completed in full. Most fields are compulsory, however to enable authorization of certificates we require as much information as possible for identification verification.

Q? WHAT HAPPENS IF I DO NOT PRE-ENROLL?

A.

Pre Enrollment requires payment at time of booking without booking you will not have a position reserved on the course of your choice.

If we have not been issued or do not supply your USI number by the Government Department we cannot issue your certificate on the day, additional expenses will be incurred by the participant for postage of certificate when authorized.

Q? WHAT IS A USI NUMBER?

A.

A USI number is a government legislative requirement as of 01/01/2015 that course participants/individuals must supply to their training organisations “RTOs or education facilities prior to completion of your course, its free and simple to follow just just have your identification and personal information ready and follow the steps:

Applying for a USI – Please apply to www.usi.gov.au

Bring your USI number to your course and email us so we can update your records

INFORMATION ABOUT YOUR USI

A USI is effectively an account or reference number made up of numbers and letters. The USI will allow all of an individual’s training records, entered in the national vocational education and training (VET) data collection, to be linked.

The USI will make it easier for students to find, collate and authenticate their VET achievements into a single transcript. It will also ensure that students’ VET records are not lost.

The USI will be available online and at no cost to the student. This USI will stay with the student for life and be recorded with any nationally recognized VET course that is undertaken from when the USI comes into effect.

You will only need to apply once in your lifetime. A USI must be provided to their training provider before the person can receive a statement of attainment or qualification. This applies to new students, pre-enrolled students, continuing students and school students participating in nationally Recognized accredited training.

Currently, it is not possible for students to obtain a complete record of their VET enrollment and achievements from a single online source. This is inconvenient not only for students and employers, but can also make it more difficult for training organizations to assess pre-requisites, credit transfer and Recognition of Prior Learning (RPL). Incomplete data about access to and use of the VET sector also inhibits the development of evidence-based VET programs.

Q? WHAT FORM OF ID ARE ACCEPTED FOR USI NUMBER?

A.

When a student applies for a USI they will be required to supply information from a form of Identification (ID). The Document Verification Service used by the USI System, accepts any one of the following valid Australian forms of ID:

• Driver’s License
• Australian Passport
• Photo Identification

Apply for yours now: www.usi.gov.au

Q? DO YOU PROVIDE TRAINING ONSITE?

A.

Yes, it is our privilege to be able to offer onsite training for groups of 4 and more.

Large and small groups, all welcome – ask for our group discount option.

We offer Group Training at your workplace as well as public courses both in North Brisbane at Mango Hill and Gold Coast in Oxenford.

Q? DOES THE TRAINER HAVE A WORKING SAFELY WITH CHILDREN BLUE CARD?

A.

Does the Trainer have a working safely with children blue card

Yes all of our trainers have current Blue cards.

Q? HOW DO I PAY FOR MY COURSE?

A.

To confirm your place in the course, payment needs to be made before the course date. Payment can be made by using our secured online payment or Direct Debit, or cash.